Privacy Policy

Protecting Your Information

01. We Value Your Privacy

At Strlote, we respect your privacy and are committed to protecting your personal information. We do not sell, rent, or share your personally identifiable information, including your email address, telephone number, or mailing address, with third parties for their own independent marketing purposes. We will not contact you by telephone or postal mail for marketing purposes without your consent, except where permitted or required by applicable law, including applicable data protection laws in Spain and the European Union.

Any information you provide is handled responsibly, stored securely, and used solely for legitimate business purposes related to your orders, customer support, product inquiries, payment processing, shipping and delivery, returns, refunds, legal compliance, and your overall shopping experience with Strlote.

02. Privacy Policy

This Privacy Policy explains the privacy practices of Strlote. We are committed to safeguarding your personal information and encourage you to review this page periodically to stay informed about how we collect, use, disclose, store, and protect your information when you browse our website, purchase Aromatherapy Candles or Fragrances, communicate with us, subscribe to marketing communications, or otherwise interact with our Services.

This Privacy Policy is designed in accordance with applicable privacy and data protection legislation, including the General Data Protection Regulation (GDPR) (EU) 2016/679, the Spanish Organic Law on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), and other applicable laws where required.

03. Information Collection and Use

Strlote collects customer information throughout our website to process orders, complete transactions, arrange shipping and delivery, improve our products and Services, communicate with customers, provide customer support, prevent fraud, maintain website security, comply with legal obligations, and fulfill contractual responsibilities.

04. Orders

When you purchase Aromatherapy Candles, Fragrances, or any other products available through our website, we collect information necessary to complete your purchase, including:

Full Name

Shipping Address

Billing Address

Email Address

Telephone Number (if provided)

Payment Information

Payment information is used solely for processing transactions through secure third-party payment providers and is not stored on our servers unless otherwise permitted by applicable law.

If there is an issue regarding your order, payment, shipment, delivery, return, refund, or any other transaction, we may use your contact information to communicate with you and provide customer support.

05. Cookies

Cookies are small files stored on your device that help improve your browsing experience and enable our website to function properly.

We may use both session cookies and persistent cookies to:

Remember your shopping cart

Improve website performance

Analyze visitor behavior

Understand how customers interact with our website

Personalize your shopping experience

Maintain website functionality and security

Where required by applicable law, non-essential cookies will only be used after obtaining your consent through our cookie banner or preference center.

Most internet browsers allow you to disable or remove cookies. However, disabling cookies may affect certain website features, including shopping cart functionality, checkout, customer accounts, and other website services.

06. Aggregate Information

Strlote may collect anonymous or aggregated information such as browser type, operating system, device information, website traffic, general geographic location, referring websites, and IP addresses for statistical analysis, website security, fraud prevention, performance measurement, and website improvement.

This aggregated information generally cannot be used to identify individual customers and may occasionally be shared with trusted third-party service providers for analytics, website security, fraud prevention, advertising performance measurement, and service optimization in accordance with applicable privacy laws.

Customers who subscribe to our newsletter or promotional emails may receive information regarding:

New Aromatherapy Candle collections

New Fragrance releases

Exclusive offers and promotions

Seasonal collections

Holiday sales

Company announcements

You may unsubscribe from promotional communications at any time by clicking the unsubscribe link included in our emails or by contacting our customer support team.

From time to time, we may also send non-promotional communications relating to your orders, payment confirmations, shipping updates, delivery notifications, return or refund requests, account information, security alerts, or other important service-related matters. These communications are necessary for providing our Services and cannot always be disabled.

07. Security

Strlote takes commercially reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Sensitive information transmitted through our website is protected using Secure Socket Layer (SSL) encryption and other industry-standard security technologies where appropriate.

Our website, hosting providers, payment processors, shipping partners, and service providers maintain commercially reasonable safeguards designed to protect personal information.

Although we implement appropriate security measures, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of any information transmitted to or stored by us.

If you have questions regarding our privacy or security practices, please contact us:

Customer Service Email: [email protected]

08. Supplementation of Information

To improve our Services and provide a better customer experience, Strlote may receive additional information from trusted business partners or third-party service providers, including:

Payment processors

Shipping carriers

Fraud prevention providers

Customer support providers

Website hosting providers

Analytics providers

Advertising partners

Technology service providers

This information may assist us in:

Verifying transactions

Processing orders

Preventing fraud

Completing deliveries

Providing customer support

Maintaining website security

Improving website performance

Personalizing your shopping experience

We disclose personal information to service providers only when reasonably necessary for them to perform services on our behalf and only under contractual obligations requiring appropriate confidentiality and security measures.

09. Special Offers

Customers who subscribe to our mailing list may occasionally receive information regarding:

New Aromatherapy Candle collections

New Fragrance launches

Promotional campaigns

Seasonal sales

Product announcements

Exclusive discounts and special offers

You may withdraw your marketing consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

10. Correcting, Updating, or Deleting Information

Under applicable data protection laws, you may request to:

Update your personal information

Correct inaccurate or incomplete information

Request deletion of your personal information where permitted by law

Restrict or object to certain processing activities

Request a copy of your personal data

Exercise your right to data portability where applicable

Withdraw consent where processing is based on consent

Please contact us using the email below. We may request identity verification before processing certain requests in order to protect your personal information.

Customer Service Email: [email protected]

11. Choice / Opt-Out

Customers who no longer wish to receive promotional communications may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting our customer support team.

Please note that opting out of promotional emails will not prevent us from sending important non-promotional communications regarding your orders, purchases, payments, shipping, returns, refunds, account security, legal notices, or other essential service-related matters.

12. Changes to This Privacy Policy

Strlote reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business operations, legal requirements, technology, website functionality, or applicable regulations.

Any updates become effective upon publication on this website unless otherwise required by applicable law.

Your continued use of our website after changes are posted constitutes your acknowledgment and acceptance of the revised Privacy Policy to the extent permitted by applicable law.

We encourage you to review this page regularly to remain informed about our current privacy practices.